Website Hosting & Monthly Maintenance Client Resources

Need help?
Here’s how you can:
Manage Your Billing Account

 Use this portal to:

  • update your payment option
  • cancel or update your service plan
  • request refunds
  • download your past invoices

To access this portal you’ll need the email you used to sign up and your Order ID, which is included on your initial email receipt for the service you’re enrolled in. .

Access Divi Tutorials

Need help making updates to your site?

Access my library of tutorial videos for WordPress, Divi, and Google.

Don’t see a tutorial for your question? Submit a ticket and one will be created.

Log a Service Ticket

Service tickets are the priority queue for client inquiries. 
Use this to submit a request or question about your website, request an update, or a tutorial

All other inquiries…

Please submit all other inquiries and communication through the client portal below.

I kindly request that you do not send me messages direct via email or social media as I cannot guarantee they will receive a timely response. Inquiries received through the client portal are given priority and will be addressed ASAP.

Frequently Asked Questions

How do I update my credit card info?

Use the Self Billing link under Manage My Account

What if I want to change my service plan?

I need to make a change to my site. What do I do?

If you are a Business Hosting client, one hour of site work is included in your monthly fee. To submit a request for a site update, submit a Website Service ticket. Site updates are usually done within 2 business days of your request. Please provide as much information as possible, including images or screenshots if needed. If the request is not clear, further clarification may delay the completion of the update.

If you are a Basic Hosting client, site changes can be made by logging into your WordPress dashboard with your user name and password. Use the tutorial library if you need help making the changes. If you get stuck or don’t see a tutorial for what you’re trying to change, submit a Service ticket and a tutorial will be provided.

*Please provide at least 2 business days advance notice when submitting requests for site changes or assistance. 

How do I update my Privacy Policy/Terms and Conditions/etc?

To update any of the content that is managed by Termageddon, use your Termageddon log in to access your license.

Need me to resend your Termageddon login? Submit a message to the Client Portal.

Promoting Your Site

1) Spread The Word

When your website goes live, the most important thing to do initially is drive traffic to it. This will help google index it faster and start improving your SEO rankings immediately. Here are some ways to consider getting the word out:

 

 

  • Email Newsletter – if you have a newsletter or email list, be sure to let them know that the new site has launched and even more importantly, how it can help their business or add value to them.
  • Social Media – use your network of Facebook friends, family or coworkers to get the word out. You’ll be surprised how far one post can go when it’s shared and liked. Also, if you’re active on Linkedin, Instagram or other socials, share away!!
  • Word of Mouth – word of mouth is still the most powerful referral. If you’re as excited as we are when your site launches, tell those around you! Get their opinion and see what they think about your new online presence. That’s valuable feedback that may come in handy when considering changes and additions to the site moving forward.

Ask for Reviews

Online reviews are more important than ever. For businesses being googled and found online, a user will look at reviews almost immediately. There are many different ways and platforms on ways to get reviews, but here are some we recommend:

 

  • Google Review – this is highly recommended as google reviews are generally what will pop up when somebody finds your site with an internet search. You can either have your customers google your business, then leave a review OR you can use this site to generate a direct link:  https://whitespark.ca/google-review-link-generator/ It’s super handy!
  • Facebook Reviews – FB reviews are also great and are now a more reputable spot for customer reviews. Don’t be afraid to ask for your customers to leave a review on your Facebook page and have them share it. Or get their permission for you to share it.
  • Testimonials for Website – Social proof is an extremely powerful  sales tool. I recommend gathering as many testimonials as possible to post on the website. Even if you don’t currently have any on the site, if you can gather 5-10 good, personalized reviews (usually gathered via email or off of google or Facebook) we can eventually set up a testimonials page. Users will often look for reviews ON the site as well as on other outlets before making a purchase, calling or emailing. I recommend putting the best one’s on the site 🙂

3) Keep Things Fresh & Updated

After your website has been live for awhile, we recommend doing some things to keep it fresh. Particularly if you have a site with repeat or recurring visitors. Here are some suggestions:

  • Change Out Images – we recommend changing out or updating images 1-3 times a year. If your website has a main image right when you open the front page, it’s important to keep that fresh and new. For the user, it looks like you’re taking the time to update your site and therefore making it more valuable for them.
  • Colors/Layout – if your site has been sitting for more than a year or so, it’s strongly recommended that you do something to spice it up. Whether it’s making some cosmetic changes to the action colors or menu bar, or even just adjusting or adding some new graphics/images. Keeping your site fresh is a GREAT way to keep people coming back.
  • Keep Things Updated – if information, staff, hours or services change for your business, be sure to change the website too! There’s nothing worse than having wrong information on a website. Or have a staff member’s picture on the page who doesn’t work there anymore. Keep your website updated and streamlined to your business.

4) Build Site Content

A website is viewed by google as being “alive” or “dead.” An “alive” site is driving traffic, getting new and existing users, being updated, posting new blogs and content. If your site is “dead” – e.i. not being managed, updated or taken care of – it can impact your SEO ranking dramatically. Here’s some options on how to build your website content:

  • Blog – blogging sounds a bit overrated and useless to a lot of people but the facts are the facts – websites with blogs generally drive 30-40% more traffic to their sites than their competitors. Google will often pick up blog posts before picking up major website pages. If you can contribute good, lasting content that is well thought out and valuable to your customers, you will drive more traffic. Don’t be afraid to use social media and use your network to get the word out. It’s worth having someone maintain a solid website blog to drive your traffic and grow your online presence.
  • Add New Pages – it’s generally good practice to not only update your images and graphics, but also your content! If you have more services to add to your site, do it! Google LOVES seeing that a site is being built on to. You can also repeat the steps above by reposting your site to your social media outlets and saying that you have updated images, content, new blog post, etc.
  • Updated Content – if things in your industry change or your services change, be sure to update your site accordingly. Even adjusting content by a few words can show google that your site is being worked on and is again…”alive!”