Website Hosting & Monthly Maintenance Client Resources
Need help? Here’s how you can:
Manage Your Billing Account
Use this portal to:
- update your payment option
- cancel or update your service plan
- request refunds
- download your past invoices
Access Divi Tutorials
Need help making updates to your site?
Access my library of tutorial videos for WordPress, Divi, and Google.
Don’t see a tutorial for your question? Submit a ticket and one will be created.
All other inquiries…
Please submit all other inquiries and communication through the client portal below.
I kindly request that you do not send me messages direct via email or DM me through social media.
Frequently Asked Questions
How do I update my credit card info?
What if I want to change my service plan?
If you would like to upgrade or downgrade your service plan, you must cancel your current plan and resubscribe at the new service level.
Keep in mind if you are downgrading, your frontend update service time will not carry over to your new plan.
I need to make a change to my site. What do I do?
If you are a Business Hosting client, one hour of site work is included in your monthly fee. To submit a request for a site update, submit a Website Service ticket. Site updates have a turnaround time of 2 business days from the time of your request. Please provide as much information as possible, including images or screenshots if needed. If the request is not clear, further clarification may delay the completion of the update.
If you are a Basic Hosting client, site changes can be made by logging into your WordPress dashboard with your user name and password. Use the tutorial library if you need help making the changes. If you get stuck or don’t see a tutorial for what you’re trying to change, submit a Service ticket and a tutorial will be provided.
*Please provide at least 2 business days advance notice when submitting requests for site changes or assistance.
To update any of the content that is managed by Termageddon, use your Termageddon log in to access your license.
Need me to resend your Termageddon login? Submit a message to the Client Portal.